Field Service Management
Dispatch Smarter. Serve Faster.
What We Do
A field service business is only as efficient as its dispatch and coordination. When technicians show up without the right parts, when schedulers book jobs that conflict with travel time, when customers receive no communication between booking and arrival, and when payment collection requires a separate trip back to the office: each of those failures costs money and erodes trust. We build field service management software that tightens all of those gaps. Real-time scheduling that accounts for technician location, skill set, and parts availability.
Digital work orders that replace paper. GPS tracking that shows customers where their technician is. On-site payment collection. And the back-office visibility your team needs to manage a mobile workforce across multiple jobs simultaneously.
How We Work
We begin by mapping your dispatch process in detail: how jobs are created, how technicians are assigned, what information they need before arriving on site, what happens during the job, and how completion and billing are handled. That map surfaces the specific requirements your software needs to meet. We design the dispatcher interface around the workflow your office team uses, the mobile interface around what technicians need in the field, and the customer-facing communication layer around what creates confidence and reduces inbound calls.
Scheduling optimization logic is configured using your technician skill matrix, service territory rules, and SLA requirements. Parts inventory tracking ensures technicians and dispatchers both know what is on each truck before assignments are made.
Why Running Start Digital
Pricing
From $12,000
Typical turnaround: 10-18 weeks
Includes
Frequently Asked Questions
Yes. Mobile-first design with offline capability. Work orders, customer history, parts lists, and signature capture all work from a smartphone or tablet, even without cell service.
Yes. Automated scheduling considers technician location, skill set, parts availability, and SLA deadlines to minimize drive time and maximize jobs completed per day.
Yes. Automated notifications for appointment confirmation, technician en-route alerts, and arrival estimates. Similar to the experience of tracking a food delivery.
Truck inventory tracking, parts request workflows, and automated restocking. Technicians know what is on their truck before arriving at a job site.
Core scheduling, dispatch, and mobile work order features take 10 to 16 weeks. Full platforms with GPS tracking, parts inventory, customer communication, and billing integration take 4 to 7 months.
Yes. We build PM scheduling based on time intervals, usage meters, or condition-based triggers. The system generates work orders automatically and assigns them following your standard dispatch rules.
FSM platforms start around $35,000 for core scheduling and mobile work order features. Full-featured platforms with advanced dispatch optimization, parts management, and customer portals range from $60,000 to $120,000.
Ready to get started?
Start with a $6,000 deposit. Balance due on delivery.