Customer Portals
Self-Service. Your Brand.
What We Do
Every email your customer sends asking for a copy of an invoice, a status update on their project, or an answer to a question they should be able to find themselves is a task your team handles instead of something more valuable. Customer portals eliminate that category of work. A well-designed self-service hub gives customers access to their order history, invoices, project timelines, support tickets, and account settings without contacting your team.
When customers can help themselves at any hour, satisfaction goes up and support volume goes down. We build branded portals integrated with your actual backend systems so the data customers see is always current and accurate.
How We Work
We start by identifying the most common customer interactions that currently require staff involvement: invoice requests, order status questions, document downloads, support submissions, and account changes. Those interactions become the core features of the portal. We design the information architecture around what customers actually need to find, not what is easiest to build. Secure authentication is implemented with email verification and optional two-factor authentication.
Integration with your CRM, ERP, project management tool, and accounting software means portal data reflects the real state of your systems. We build responsive interfaces that work on any device and match your brand identity. Permission controls ensure each customer sees only their own data.
Why Running Start Digital
Pricing
From $8,000
Typical turnaround: 6-12 weeks
Includes
Frequently Asked Questions
View and pay invoices, track orders or project progress, download documents, submit support tickets, update their profile, and manage subscriptions. We customize the feature set to your business.
JWT authentication, encrypted data transport, role-based access controls, and session management. We build with security as a first-class requirement, not an afterthought.
Yes. We integrate with your CRM, ERP, project management tool, and accounting software. Customers see real-time data from your source systems.
Most businesses see a 30 to 50 percent reduction in routine support requests after launching a self-service portal. Customers prefer finding answers themselves when the tool is well designed.
A focused portal covering 3 to 5 core use cases takes 7 to 12 weeks. Full-featured portals with multiple integration points, document management, and complex permission structures take 3 to 5 months.
Customer portal builds start around $15,000 for focused single-function portals and range to $50,000 and above for comprehensive self-service platforms with multiple system integrations.
Yes. We build with internationalization support from the start. Content is served in the customer's language based on browser settings or a manual preference, and all date and currency formats localize accordingly.
Ready to get started?
Start with a $4,000 deposit. Balance due on delivery.