AI Customer Service
Support That Scales.
What We Do
Your support team is spending most of their time answering the same questions in different words. Password resets, order status, refund policies, account updates, and FAQ inquiries that could be resolved instantly by a system that knows your business.
AI-powered customer service handles that repetitive volume so your team focuses on the cases that genuinely require human judgment: complex complaints, high-value accounts, escalations, and situations where empathy matters more than information retrieval. The result is faster resolution times, lower support costs, and a better customer experience, because an AI that responds in 30 seconds is often more satisfying than a human who responds in two days.
How We Work
We begin with your ticket data. Analyzing 3 to 6 months of support history tells us exactly which inquiry types appear most frequently, what language customers use to describe their issues, and what the correct resolution is for each. From that analysis we build AI resolution flows for the top 80 percent of ticket types and configure escalation logic for everything else.
Integration with your helpdesk platform, whether Zendesk, Intercom, Freshdesk, or a custom system, means the AI operates within your existing workflow. Agents see escalated tickets with full conversation context, so they never ask a customer to repeat themselves. We monitor resolution rates, customer satisfaction scores, and escalation triggers for the first 30 days and refine based on what we observe.
Why Running Start Digital
Pricing
From $8,000
Typical turnaround: 6-12 weeks
Includes
Frequently Asked Questions
Typically 40 to 70 percent, depending on your support volume and complexity. Password resets, order status, FAQ inquiries, and account updates are nearly fully automatable.
We recommend transparency. Customers appreciate fast answers regardless of who provides them. The AI identifies itself and offers human escalation at any point.
We integrate with Zendesk, Intercom, Freshdesk, and custom platforms. The AI works within your existing ticket system, not as a separate tool.
Smooth handoff to human agents with full conversation context. The agent sees what the customer asked, what the AI attempted, and why it escalated. No repeated explanations.
A focused implementation covering your top 10 inquiry types takes 5 to 8 weeks. Full multi-channel deployments with complex escalation logic and integrations take 10 to 16 weeks.
Implementation ranges from $12,000 for single-channel deployments to $35,000 for multi-channel systems with custom integrations and advanced escalation workflows.
Yes. Modern language models handle dozens of languages natively. We configure the system for the languages your customers use and test accuracy in each language before deployment.
Ready to get started?
Start with a $4,000 deposit. Balance due on delivery.