Reputation Management
Control the Conversation.
What We Do
Before a prospect visits your website, they look you up. They read your Google reviews. They check Yelp. They look at your rating on industry directories. What they find shapes whether they contact you or move on to a competitor. Your online reputation is being built or damaged right now, whether or not you are managing it.
A handful of unaddressed negative reviews and no strategy for generating positive ones can cost you customers every single day. Reputation management is the ongoing practice of ensuring that what prospects find when they look you up reflects the quality of work you actually do. We monitor your presence across Google Reviews, Yelp, Facebook, and industry-specific directories. We implement systems to generate a steady flow of positive reviews from satisfied customers. We craft professional responses to negative feedback that demonstrate accountability without being defensive. And when reputational crises arise, we manage the response.
How We Work
Reputation management begins with a full audit of your current online presence. We inventory every review platform where your business appears, catalog your current ratings and review volume, and identify the most damaging content that needs to be addressed. Review response is immediate: every unaddressed review gets a professional, appropriately toned response within the first week. We implement a review generation system calibrated to your customer touchpoints. For service businesses, this means automated follow-up after service completion.
For retail, it means post-purchase prompts. For healthcare, it means HIPAA-compliant satisfaction follow-up. The goal is consistent, high-volume review generation that naturally lifts your rating over time. Monitoring runs continuously: brand mention tracking across the web, new review alerts across all platforms, and social media sentiment monitoring. Monthly reporting shows your rating trajectory, review volume, response rate, and sentiment trends.
Why Running Start Digital
Frequently Asked Questions
We cannot remove legitimate reviews. We can flag reviews that violate platform guidelines for removal. More importantly, we help you generate enough positive reviews to push your rating up.
Automated follow-up sequences after positive customer interactions. We make leaving a review easy with direct links, SMS prompts, and email requests timed to when satisfaction is highest.
Within 24 hours. We provide response templates and, on retainer plans, handle responses directly. A professional, empathetic reply often matters more to prospects than the original complaint.
Yes. We track brand mentions, tagged posts, and relevant keywords across major platforms. You know what people are saying about your business in real time.
Basic monitoring and review response plans start at $500 per month. Full-service programs with active review generation, multi-platform management, and monthly reporting range from $800 to $2,000 per month depending on business size and platform count.
We activate a crisis response plan: rapid assessment of the situation, message development, coordinated response across all platforms, and ongoing monitoring. Proactive reputation management makes crises less likely and easier to recover from when they do occur.