What We Do
Before a prospect visits your website, they look you up. They read your Google reviews. They check Yelp. They look at your rating on industry directories. What they find shapes whether they contact you or move on to a competitor.
Your online reputation is being built or damaged right now, whether or not you are managing it. A handful of unaddressed negative reviews and no strategy for generating positive ones can cost you customers every single day. Reputation management is not just monitoring. It is an active system: automated review generation campaigns that capture positive feedback at the moment of highest satisfaction, a library of response templates calibrated by review type and severity, real-time alerts when new reviews or brand mentions appear anywhere online, and a documented crisis response protocol for when something goes seriously wrong. We build and run that entire system.
How We Work
Reputation management begins with a full audit of your current online presence. We inventory every review platform where your business appears, catalog your current ratings and review volume, and identify the most damaging content that needs to be addressed first. Review response is immediate: every unaddressed review gets a professional, appropriately toned response within the first week using templates we develop for your brand voice and common scenarios (service complaint, pricing concern, staff issue, competitor comparison). We then launch proactive review generation campaigns calibrated to your customer touchpoints. For service businesses, this means automated SMS or email follow-up 2 to 4 hours after service completion, when satisfaction is highest.
For retail, it means post-purchase prompts timed to product delivery. For healthcare, it means HIPAA-compliant satisfaction follow-up. Monitoring runs continuously through dedicated tools: new review alerts across all platforms within minutes, brand mention tracking across news and social media, and sentiment trend analysis. When a reputational crisis hits, we activate a documented protocol: rapid assessment, message development, coordinated response across all platforms, and daily monitoring until the situation stabilizes. Monthly reporting shows your rating trajectory, review volume, response rate, and sentiment trends.