ADA Compliance in New York

Financial Services. Wall Street firms, hedge funds, private equity companies, banks, and fintech startups in Midtown and FiDi need accessible client portals, research platforms, and informational websites. Financial services firms face scrutiny from SEC and FINRA guidance that increasingly touches digital accessibility. Institutional clients conducting due diligence on financial technology vendors include accessibility in their evaluation criteria. An accessible client portal signals the same attention to quality that institutional relationships require.

Media and Publishing. New York publishers, news organizations, streaming services, and entertainment brands have large content libraries, complex navigation structures, and subscription-gated experiences that all present specific accessibility challenges. Captions for video content, accessible reading experiences, navigable content archives, and accessible subscription conversion flows are all areas where media companies frequently have gaps. Accessible content platforms also serve a broader audience in an era when content consumption happens across all device types and contexts.

Retail. New York retail, from Fifth Avenue luxury flagships to Brooklyn independent stores and major e-commerce companies, faces some of the highest ADA web litigation risk of any sector. Online shopping platforms where inaccessibility prevents a purchase are particularly targeted. For New York retailers with significant e-commerce revenue, accessible checkout flows, product browsing, and account management are essential.

Healthcare. NYC Health + Hospitals, NYU Langone, Mount Sinai, NewYork-Presbyterian, Northwell Health, and thousands of specialty practices need accessible patient tools and health information sites. New York's patient population is the most diverse in the country, and accessible patient portals and scheduling systems serve equity goals as well as legal ones. Section 1557 of the ACA applies to virtually every healthcare organization in New York, and the OCR has taken enforcement actions specifically for inaccessible patient-facing digital tools.

Real Estate. New York's real estate industry needs accessible listing platforms, tenant portals, and property management tools. The Fair Housing Act and NYC Human Rights Law both apply to digital platforms that facilitate housing transactions or tenant management, making inaccessibility a specific legal liability in this sector.

Technology. Silicon Alley startups, Brooklyn tech companies, and Cornell Tech ventures need accessibility as a product baseline. Enterprise buyers in New York evaluate vendor platforms for accessibility compliance, and a failed accessibility review during a sales evaluation is a costly way to discover the problem.

Law and Professional Services. New York law firms and professional services companies need ADA-compliant websites. Law firms with inaccessible client portals face questions about their own commitment to equal access, and enterprise clients conducting vendor assessments include digital accessibility in their evaluations.

Hospitality. New York hotels and restaurants face ADA litigation risk for inaccessible reservation systems, online menus, and informational content. The concentration of plaintiff attorneys in New York who specialize in hospitality ADA cases makes this sector particularly active.

Discovery. We begin with automated scanning that surfaces obvious issues efficiently and documents the scope of manual testing required. We assess your site's size, interactive complexity, and content volume to determine audit scope and timeline. For businesses responding to demand letters, we move to an expedited audit process designed to provide a complete compliance picture as quickly as possible.

Audit and Reporting. Full manual testing with keyboard-only navigation and screen readers across browsers and operating systems. Every issue documented with its precise location, WCAG criterion, severity level, and recommended technical fix. The report is structured to serve both as a remediation roadmap for your development team and as a documentation of good-faith compliance effort for any legal context.

Remediation. Code-level fixes in the actual HTML, CSS, ARIA, and JavaScript codebase. No overlay tools. Testing of every fix before completion and a comprehensive post-remediation audit to confirm full resolution. For businesses with demand letters, we provide remediation documentation suitable for legal counsel to present in settlement negotiations.

Ongoing Compliance. Monthly automated monitoring, periodic manual reviews calibrated to your update frequency, internal process guidance for your content and development teams, and training that prevents new accessibility issues from accumulating.

Running Start Digital provides the technical expertise and New York market knowledge to get your site genuinely compliant. Not overlay-compliant. Genuinely compliant, with code that works for every user who visits your site. Contact us to schedule your audit.