How We Build ADA Compliance for the Loop
We begin with a full audit covering automated scanning and manual testing against WCAG 2.2 AA standards. For Loop organizations, the manual testing phase is often the most revealing. A law firm's site may pass automated scans while its attorney bio pages, practice area landing pages, and client intake forms all fail basic screen reader navigation. A financial services firm's calculator tools or document downloads may be entirely inaccessible to users who rely on keyboard or screen reader technology.
Remediation for Loop businesses typically involves multiple site owners: in-house IT teams, external web agencies, and content managers who update the site on their own schedules. We structure our remediation documentation so it works for all three audiences. The technical report goes to developers. The content guidance goes to editors. The executive summary goes to whoever is responsible for compliance. Every issue is documented with its WCAG criterion, severity rating, affected pages, and a specific recommended fix.
We work in the codebase, not in overlay tools. The complex interactive components common on professional services sites, client portals, document libraries, and interactive data visualizations require code-level accessibility treatment that overlays cannot provide. We implement correct ARIA patterns for each interactive component, test every fix with NVDA, JAWS, and VoiceOver, and document the final conformance status for your accessibility statement.
Industries We Serve in the Loop
Law firms and legal services. LaSalle Street firms need accessible attorney profiles, practice area pages, and client intake forms. ADA claims against law firms carry additional reputational weight, and institutional clients increasingly require vendors to demonstrate accessibility compliance. We audit the full client-facing site and document every remediation for your records.
Financial services and banking. Offices near the Board of Trade Building and along Wacker Drive run sites with complex interactive tools: calculators, account portals, document viewers, and trading summaries. Each interactive element requires specific accessibility treatment. We test each flow end to end, not just the landing pages.
Consulting and professional associations. Organizations along Randolph Street and Michigan Avenue with member portals, resource libraries, and conference registration flows need accessibility work that extends to authenticated sections of the site, not just the public-facing pages. We cover both.
Hotels and hospitality. The Loop's hotel corridor along State Street and near Millennium Park operates booking flows that are among the most litigated categories in ADA website enforcement. We audit booking widgets, room selection interfaces, and accessibility information pages against the DOJ's hotel-specific guidance.
Theaters and cultural institutions. The Chicago Theatre, Chicago Cultural Center, and the performing arts venues along Randolph Street run ticketing systems, event pages, and accessibility accommodation request forms that require specific treatment. Ticketing accessibility has its own enforcement history, and we know the patterns.
Commercial real estate offices. Firms along Wacker Drive and Michigan Avenue with property search tools, virtual tour embeds, and leasing inquiry forms face the same interactive accessibility challenges as residential real estate, at higher transaction values and with institutional clients who conduct formal vendor assessments.
What to Expect Working With Us
1. Audit and findings report. Automated scanning plus manual screen reader testing across all key pages and user flows. Every issue documented with WCAG criterion, severity, page location, and recommended fix. Loop professional services sites typically surface issues in interactive components, PDF documents, and complex navigation structures.
2. Remediation with documentation. Code-level fixes implemented by our developers or in coordination with your internal team. Every change logged. We prioritize by legal exposure: complete navigation failures first, then keyboard traps, then contrast and labeling issues.
3. Accessibility statement and conformance record. A publishable accessibility statement documenting your compliance posture and a detailed conformance record for your files. This documentation matters when responding to procurement inquiries or legal claims.
4. Monitoring and retainer. Monthly automated scans and quarterly manual reviews. For Loop organizations that publish new content regularly, scheduled content audits catch accessibility failures before they accumulate into the kind of pattern that attracts demand letters.