Maintenance Services
Software Updates
Every website we host receives structured software maintenance. Security patches within 24 hours. CMS core and plugin updates tested in staging before production deployment. Server software maintained on a regular cycle. After every update round, we verify critical functionality against a site-specific checklist.
For Logan Square businesses running WordPress, which is the majority, we maintain compatibility awareness across the plugin ecosystem. WordPress plugins interact with each other in unpredictable ways, and a plugin update that works fine in isolation can break functionality when combined with other plugins on your specific site. Our staging-first approach catches these conflicts before they reach your visitors.
Content Updates
Logan Square businesses update their sites frequently. Breweries announce new tap lists and upcoming events. Restaurants change menus seasonally or weekly. Creative studios add new portfolio pieces after project launches. Service businesses update team listings and service descriptions.
Our maintenance plans include monthly content update hours. Send us the changes via email, and we handle the formatting, image optimization, and publishing. Standard turnaround is one business day. Urgent changes like event announcements, menu corrections, or time-sensitive updates are handled same-day.
Security
We implement comprehensive security for every Logan Square business website we host. SSL certificate management ensures your site loads over HTTPS with a valid certificate at all times. Web application firewalls block malicious traffic patterns. Daily malware scans detect threats before they impact your site. Brute force protection prevents unauthorized login attempts. File integrity monitoring detects unauthorized changes to your site's code.
When a security event occurs, we respond immediately with containment and remediation. We identify how the breach occurred, clean all affected files, patch the vulnerability, and restore from a clean backup if necessary. Post-incident, we implement additional measures to prevent recurrence.
Backup and Recovery
Daily automated backups with 90-day retention. Full site backups including database, files, media, and configuration. Geographically separated storage from production. Quarterly restoration testing. Recovery within four hours for standard plans, one hour for premium plans.
For Logan Square breweries and restaurants with ecommerce functionality, we back up transaction and customer data more frequently during high-volume periods. For creative businesses with large media libraries, incremental backup strategies handle growing file volumes efficiently.
Performance Monitoring
We track uptime, page speed, mobile performance, and core web vitals continuously. Monthly reports document performance metrics, identify any degradation, and describe optimizations implemented or planned.
For Logan Square restaurant and bar websites, we benchmark mobile menu page performance specifically because this is the page that receives the most traffic from the most impatient audience: hungry people on the sidewalk deciding where to eat. For creative businesses, we benchmark portfolio page load times because these pages carry the most weight in converting prospects to clients.
Hosting Plans
Neighborhood Plan
For small businesses, solo practitioners, and single-location restaurants with informational websites. Includes managed hosting, daily backups, security monitoring, software updates, SSL management, and two hours of content updates per month. Designed for the economic reality of Logan Square's independent business community.
Business Plan
For established restaurants, breweries, retail shops, and service businesses with higher traffic or ecommerce functionality. Includes everything in the Neighborhood plan plus enhanced server resources, staging environment, ecommerce monitoring, and four hours of content updates per month.
Studio Plan
For creative businesses with portfolio-heavy sites and media-intensive hosting requirements. Includes everything in the Business plan plus enhanced storage and bandwidth, media optimization pipeline, CDN media delivery, and five hours of content and development support per month.
What to Expect Working With Us
1. Assessment: We evaluate your current hosting environment against the performance, security, and reliability standards your Logan Square business needs.
2. Migration: We migrate your site from your current host with zero downtime. Full testing in staging before DNS switch, with 48-hour post-migration monitoring.
3. Ongoing Management: Continuous monitoring, structured updates, security enforcement, and responsive support. Monthly reports document everything.
4. Accessible Support: When you need a change made or have a question, we respond quickly and communicate clearly. No jargon, no runaround.